Website Publisher:
Nordclic
3B Av. Ponthieux, 59223 Roncq, France
SIRET: 801 646 944 00018
VAT Number: FR56801646944
Trade Name: BravoClient
Email: [email protected].
Hosting Provider:
Infomaniak Network SA
Rue Eugène-Marziano 25
1227 Les Acacias, Switzerland
Website: infomaniak.com.
Legal contact for personal data requests:
[email protected].
BravoClient collects the following data:
First and last name.
Email address and phone number.
Company name and business location(s).
Login credentials or API authorizations for connected platforms (Google Business Profile, Facebook, TripAdvisor, etc.).
Personal data is processed exclusively to operate and improve BravoClient's automated review management platform, including:
Aggregating reviews from connected platforms.
Generating and publishing automated review responses.
Sending review request campaigns (email, SMS, QR code).
Providing dashboards, analytics, and reporting tools.
Maintaining, securing, and improving the platform.
BravoClient may share personal data with:
Technical service providers (hosting, infrastructure).
Connected third-party platforms (Google, Facebook, TripAdvisor, etc.).
Competent authorities, where required by law.
In accordance with the General Data Protection Regulation (GDPR), users have the following rights: access, rectification, deletion, or restriction of processing of their personal data.
Any request can be sent to: [email protected].
All customer data is permanently deleted upon subscription cancellation, with no possibility of recovery.
A Data Processing Agreement (DPA) applies to all BravoClient users and is available at: https://www.bravoclient.com/dpa.
BravoClient implements appropriate technical and organizational measures, including encryption, secure servers, restricted access controls, and monitoring systems, to ensure ongoing data protection.
These terms govern access to and use of the BravoClient platform, which provides a subscription-based automated customer review monitoring and response management service.
The service operates exclusively through automated systems.
BravoClient enables users to:
Monitor customer reviews on supported platforms.
Automatically generate and publish review responses.
Configure automation rules (rating thresholds, platforms, languages, tone, etc.).
BravoClient does not perform any validation, moderation, approval, or human review of generated responses.
Access to the platform is provided on a subscription basis.
BravoClient does not guarantee:
Continuous or uninterrupted availability.
Specific processing capacity or performance.
A specific number of automated responses.
Ongoing compatibility with all third-party platforms.
Service availability may be affected by maintenance operations, updates, third-party platform changes, or technical constraints.
The customer acknowledges and agrees that:
All automated responses are published under their business identity.
Automation behavior depends exclusively on the configuration set by the customer.
The customer is solely responsible for reviewing, adjusting, or disabling automation rules.
All content published through the platform is the sole responsibility of the customer.
The BravoClient platform is provided "as is" and "as available," without any express or implied warranty, including but not limited to:
Fitness for a particular purpose.
Reputation improvement.
Business or financial results.
Compliance with third-party platform policies.
BravoClient shall not be held liable for:
The content, tone, or interpretation of automated responses.
Impact on reputation or business results.
Moderation actions, restrictions, or sanctions imposed by third-party platforms.
Consequences related to the automation settings defined by the customer.
Upon subscription cancellation, all associated data is permanently deleted from BravoClient systems.
Subscriptions are offered on a monthly or annual basis, with automatic renewal.
Billing is processed through Stripe or an authorized payment provider.
Subscription fees grant access to the platform during the active billing period.
Fees are due regardless of review volume, usage level, or business results.
Each plan provides access to a defined set of features, including automated review monitoring, automatic responses, configuration tools, and reporting capabilities.
Features and terms may vary depending on the selected plan and may evolve over time.
Review responses are generated and published automatically based on customer-defined rules and available system resources.
BravoClient does not guarantee:
A minimum or maximum number of responses.
A specific response frequency or turnaround time.
Continuous processing capacity.
Subscriptions may be canceled at any time.
Cancellation takes effect at the end of the current billing period.
No refunds are granted for partial periods, unused time, or inactivity.
Subscriptions remain active and billable even if no reviews are received during a given period.
This includes continued access to:
The platform and dashboard.
Monitoring and automation infrastructure.
Configuration tools and support availability.
BravoClient shall not be held liable for delays or service failures resulting from events beyond its reasonable control, including but not limited to third-party service outages, regulatory changes, or infrastructure failures.
BravoClient reserves the right to modify, add, remove, suspend, or replace any feature, automation logic, supported platform, or service component, at any time, for technical, legal, operational, security, or business reasons.
Unless otherwise required by law:
No compensation or refund shall be due as a result of such changes.
Continued use of the service constitutes acceptance of modified features.
BravoClient does not guarantee the permanence of any specific feature or behavior.
Cookies used:
Essential cookies (site functionality).
Analytics cookies (performance measurement).
Personalization cookies (user experience optimization).
Cookies can be managed through your browser settings or the consent tool available on the website.
By using the website, users consent to the use of cookies in accordance with this policy.
All content published on BravoClient.com is the exclusive intellectual property of Nordclic.
Any reproduction, reuse, or distribution without prior written authorization is prohibited.
Images and visuals are sourced from royalty-free image banks where applicable.
Google™, Facebook™, Instagram™, TripAdvisor™, Trustpilot™, Airbnb™, and all other third-party trademarks mentioned are the property of their respective owners.
BravoClient is not affiliated with, sponsored by, or endorsed by any of these companies.
BravoClient relies on third-party technologies and platforms to provide certain automated features.
As such, BravoClient shall not be held liable for:
API changes or restrictions imposed by these platforms.
Moderation or policy decisions made by third parties.
Service limitations or outages caused by external providers.
By using the service, the customer acknowledges the reliance on these third-party technologies as part of the automated operation.
These terms are governed by French law.
Any disputes shall fall under the exclusive jurisdiction of the French courts, unless otherwise required by mandatory legal provisions.
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