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Terms

1. Legal Notice

Site Publisher
Nordclic
3B Av. Ponthieux, 59223 Roncq, France
SIRET: 801 646 944 00018
VAT Number: FR56801646944
Trade Name: BravoClient
Email: [email protected]

Hosting Provider
Infomaniak Network SA
Rue Eugène-Marziano 25
1227 Les Acacias, Switzerland
Website: infomaniak.com

Legal Contact for Data Requests
[email protected]

2. Privacy Policy

2.1 Collection of Personal Data

BravoClient collects the following data:

2.2 Purpose of Processing

Personal data is processed solely to operate and improve the BravoClient automated review management platform, including:

2.3 Data Sharing

Data is never sold. It may only be shared with:

2.4 User Rights (GDPR)

In accordance with the GDPR, users have the right to access, rectify, delete, or restrict the processing of their personal data.

Requests can be sent to: [email protected]

2.5 Data Retention

All customer data is permanently deleted upon subscription termination, with no possibility of recovery.

2.6 Data Processing Agreement (DPA)

A Data Processing Agreement applies to all BravoClient users and is available at:
https://www.bravoclient.com/dpa

2.7 Security Measures

BravoClient implements appropriate technical and organizational measures, including encryption, secured servers, restricted access controls, and monitoring systems, to protect data at all times.

3. Terms of Use

3.1 Purpose

These Terms govern access to and use of the BravoClient platform, which provides a subscription-based automated customer review monitoring and response management service.

The service operates exclusively through automated systems.

3.2 Service Description

BravoClient enables users to:

BravoClient does not perform any manual review, validation, moderation, or approval of replies.

3.3 Access & Availability

Access to the platform is provided on a subscription basis.

BravoClient does not guarantee:

Service availability may be affected by maintenance, updates, external platform changes, or technical constraints.

3.4 Client Responsibilities

The client acknowledges and agrees that:

All content published through the platform remains under the sole responsibility of the client.

3.5 Disclaimer of Warranties

The BravoClient platform is provided “as is” and “as available”, without any express or implied warranties, including but not limited to:

3.6 Limitation of Responsibility

BravoClient shall not be held liable for:

3.7 Account Deletion

Upon subscription cancellation, all associated data is permanently deleted from BravoClient systems.

4. Terms of Sale

4.1 Subscriptions & Billing

Fees are due regardless of review volume, usage level, or business results.

4.2 Plans & Features

Each subscription plan provides access to a defined set of features, including automated review monitoring, automated replies, configuration tools, and reporting features.

Feature availability and conditions may vary depending on the selected plan and may evolve over time.

4.3 Automated Processing

Review replies are generated and published automatically based on client-defined rules and available system resources.

BravoClient does not guarantee:

4.4 Cancellation & Refund Policy

4.5 No Reviews – No Refund

Subscriptions remain active and billable even if no reviews are received during a billing period.

This includes continued access to:

4.6 Force Majeure

BravoClient shall not be held liable for service delays or failures caused by events beyond its reasonable control, including third-party outages, legal changes, or infrastructure failures.

5. Feature Changes & Service Evolution

BravoClient reserves the right to modify, add, remove, suspend, or replace any feature, functionality, automation logic, supported platform, or service component at any time, for technical, legal, operational, security, or business reasons.

Unless otherwise required by law:

BravoClient does not guarantee that any specific feature or behavior will remain available indefinitely.

6. Cookie Policy

Cookies Used

Cookies can be managed via browser settings or the on-site consent tool.

By using the website, users consent to the use of cookies in accordance with this policy.

7. Copyright & Attribution

All content published on BravoClient.com is the exclusive intellectual property of Nordclic.

Any reproduction, reuse, or distribution without prior written authorization is prohibited.

Images and visuals are sourced from royalty-free providers when applicable.

8. Third-Party Trademarks Disclaimer

Google™, Facebook™, Instagram™, TripAdvisor™, Trustpilot™, Airbnb™, and all other third-party trademarks are the property of their respective owners.

BravoClient is not affiliated with, endorsed by, or sponsored by these companies.

9. Use of Third-Party Technology

BravoClient relies on third-party technologies and platforms to provide certain automated features.

As such, BravoClient is not responsible for:

By using the service, the client acknowledges the reliance on third-party technologies as part of the automated workflow.

10. Governing Law

These Terms are governed by French law.
Any dispute shall fall under the exclusive jurisdiction of the competent courts of France, unless otherwise required by mandatory law.

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